Child safeguarding is a fundamental part of our culture here at the YMCA. We have demonstrated this commitment by becoming New Zealand’s first accredited Safeguarding Children organisation through the internationally renowned Australian Childhood Foundation (ACF). We expect all of our visitors to follow our guidelines for appropriate behaviour when in our centres – further information can be found in your local centre or ymcaauckland.org.nz/safeguarding.
Some YMCA programmes, outside of those requiring specific sector ratio requirements, may on limited occasions require staff working to a single staff model an/or a 1-to-1 basis with groups of children/young people and/or a child/young person. All staff are recruited under Safer Recruitment processes, undertake the YMCA mandatory Safeguarding Training and staff operating to this single model will also have this practice as a recognised element of their Position Description.
More information and our safeguarding and child protection documents are found here.
Please read below for specific terms & conditions relating to your membership.
This contract is between the member ("customer") and YMCA North Incorporated. (''YMCA").
Continuous Agreements means agreements paid via weekly or monthly direct debit and which have no fixed term period of renewal. Therefore, they will continue indefinitely until terminated by the customer or YMCA.
Minimum Obligation Agreements means agreements that have a minimum term commitment to maintain payments, post this minimum term the agreement will continue indefinitely until terminated by the customer or YMCA.
Fixed Term Agreements means agreements that have a fixed term.
Cycle Fees means agreed fee paid in advance via monthly or weekly direct debit.
PIF means paid in full or paid to confirm place on course, made at time of confirmation
Customers under the age of 16 must have their membership agreement submitted and approved by their legal guardian, who will be legally responsible to ensure they comply with terms and conditions of the membership.
All customers under the age of 18 may have their data shared with Oranga Tamariki and this data is managed in accordance with the Privacy Act 1993.
The customer must pay all fees and charges plus GST as applicable, for the term of their membership. Interest may be charged on all overdue fees and amounts at the rate of 5% per annum.
Direct debits may be administered by YMCA or by a third party appointed by YMCA. YMCA will provide the customer with the appropriate Direct Debit Authority Form to complete when they sign up to be a member. The direct debit facility will be used for payment of all fees and amounts owed by the customer as they become due in relationship to this Agreement.
The customer is required to submit and complete the direct debit information accurately and any associated forms before the commencement date of the customer’s membership. The customer can opt to print and sign the direct forms and present at site; the customer must do this if the bank account needs a joint signatory. If the customer selects this option, the bank mandate must be presented to the club before the commencement date of the customer’s membership. The initial payment will consist of the cycle fee, sign-up fee (as indicated in the Agreement and a prorate cycle fee based on a calculated daily amount from the agreed cycle fee to pay for the period from the date of sign up to the date of first direct debit. Direct debits will be deducted from the customer’s nominated account every Thursday for weekly fee payments and on the 20th of each month for monthly fee payments. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to the customer’s bank account), YMCA or its agent, may charge an administration fee of $20. Any other charges incurred due to insufficient funds will be the responsibility of the customer. If a direct debit cannot be processed for two successive payment dates, YMCA may terminate the customer’s membership by providing him/her with written notice of termination. After one missed payment, YMCA may suspend the customer’s membership until a payment plan is in place. To re-join as a member or end any suspension due to non-payment of fees, the customer must pay all amounts owing, plus any applicable joining or administration fees.
Outside of any minimum term obligation agreed to by the customer, YMCA may increase membership fees at any time giving 30 days’ notice.
Fixed Term Agreements fees are fixed for the term of that agreement only and may increase upon renewal.
Where there has been material variation to services, times and/or facilities at the customer's home Club, YMCA may reduce the fees at its discretion in line with the extent and length of disruption.
Customers are entitled to apply to their home Club to freeze their membership for a maximum of four months (4) in any one (1) calendar year. A customer may apply to freeze their membership due to medical, travel or personal reasons for a minimum period of one (1) month up to a maximum of four (4) month at one time. Written notice or completion of YMCA’s membership suspension form, including a reactivation date in each case, must be provided at least one (1) week prior to the freeze being activated. in order for YMCA to process the freeze. Freezes can take up to 5 business days to process and the customer agrees direct debits will not be stopped within this period. YMCA will endeavour to process requests immediately. Customers will not have access to any bookings or facilities that form part of the Agreement while the freeze is in place
If a customer wishes to terminate their Continuous Agreement or their No Obligation Agreement, they must give ten (10) days’ notice.
If a customer has an agreed Fixed Term Agreement or Minimum Obligation Agreement, and wishes to terminate their membership within the fixed term or minimum obligation period, the customer must pay a cancellation fee of $150 or 25% of the remaining contract value, whichever is the lesser of the two (2) amounts. This excludes up-front payments made for a specific booking or service provided by the YMCA where the termination clauses within the Booking T&C’s apply. The customer agrees to adhere to these clauses as part of this agreement.
Termination of membership is to be made by the customer via written notice to a YMCA Club. Customers will have access to facilities during termination notice period, up to the final day customer has paid for, and this will be stipulated on YMCA’s confirmation of termination. All deposits or Cycle Fee payments processed up to and during termination notice period are non-refundable. YMCA may terminate the customer’s membership immediately at its discretion, if the customer fails to comply with these terms and conditions and/or any YMCA policies (which may vary from time to time) and/or on-site Club notification boards and notices and does not remedy such failure after being given one weeks’ notice in writing to do so. If the breach is one that cannot be remedied, YMCA may terminate immediately .Early termination by YMCA does not reduce the amounts owed by the customers as per above clauses. In the event that YMCA terminates a Fixed Term Agreement, the customer will be refunded a pro-rate amount of the remaining value of the agreement less any fees owed to YMCA.
If a balance is outstanding for more than four (4) weeks YMCA may notify any credit reporting or referencing agency of the default, and may pass the customer’s debt for collection to a third party agency.
The customer agrees to answer all health and medical questions fully, accurately and specifically to notify YMCA if the customer has any risk injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at the YMCA facilities. YMCA agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. YMCA reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, which YMCA considers dangerous, offensive, or in breach of any health and safety requirement.
YMCA shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the YMCA facilities. The customer shall be responsible for taking care of his or her own property and YMCA shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent that YMCA is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12 month period. The customer shall be responsible for any malicious damage they cause to equipment of the YMCA facilities.
YMCA needs to collect personal information about our customers to be able to offer the best possible service experience. YMCA will use your personal information in the context of providing our service delivery for your booking or Agreement. We will use all reasonable measures to maintain adequate security to protect your personal information that we hold from any unauthorised access or use. YMCA may contact you with information regarding our delivery of services to you. With your permission, we may contact you with marketing information about other services that YMCA offers. You may change your contact preferences at any time by notifying us. We will not share your personal information with any third party that is not part of the service delivery without your permission.
YMCA manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool
For customers whose home Club is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event that YMCA ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s)
All private lessons are enrolled by YMCA staff; to ensure each customer is placed with appropriate instructors at a suitable time.
Lessons are not booked until payment in full has been received. A confirmation email will be sent once session is confirmed as booked.
If more than 10 lessons are booked in advance, a Direct Debit mandate can be agreed if you are an existing Club Member, please refer to Private lesson agreement available on request
Instructors and time are on a first come, first served basis.
Lessons can be booked up to three (3) months in advance.
First transfer of time slot request: The customer may contact YMCA to change the Private session time up to 24 hours prior to session. YMCA will endeavour to accommodate customers and will not charge.
Customers can change Private Session time slots for no extra charge once every six (6) months.
All sessions require a ten (10) day notice period for cancellation.
All sessions cancelled with ten (10) days' notice will be refunded in full.
Sessions cancelled with less than ten (10) days' notice will not be refunded.
No Shows will be charged the full session amount.
Swipe your membership tag upon entering the facility
Your session will start on time. Please ensure you are in correct attire and ready for your session at the scheduled time, as the class will on schedule.
Changing rooms are provided onsite. Please ensure all personal belongings are not left in the changing rooms. YMCA takes no responsibility for lost or damaged personal property.
It is expected that all customers;
Customers under the age of 16 must have their membership agreement submitted and approved by their legal guardian, who will be legally responsible to ensure they comply with terms and conditions of the membership.
All customers under the age of 18 may have their data shared with Oranga Tamariki and this data is managed in accordance with the Privacy Act 1993.
Comply with all Club rules (which are available online at www.ymcaauckland.org.nz/terms or available to view in Club). The spirit of all YMCA’s facilities is to provide an all-inclusive community environment to reach the customer’s potential. Customers agree to be respectful of this, and enjoy themselves. If a customer breaches any of the YMCA rules and/or acts in a manner that is contrary to the spirit of YMCA, YMCA may, at their discretion, terminate the membership of the customer in accordance with clause 9 below.
Be responsible for YMCA member tags, which are to be swiped on entry to all Clubs. If the membership tag is lost, the customer will need to apply at reception on their next visit to get a new tag and an administration fee of $5 will be charged for the replacement. YMCA reserves the right to disallow access if a customer uses any YMCA facilities without their YMCA Membership tag.
Allow YMCA to hold a customer profile picture internally on its systems as part of its safeguarding of vulnerable people policies and for ensuring a safe environment for all of the customers within their facilities.
Allow YMCA to contact customers for operational advice on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions, which limit customer use of facilities. YMCA will endeavour to reduce variations to agreed services and facilities available.
The customer must pay all fees and charges plus GST as applicable, for the term of their membership. Interest may be charged on all overdue fees and amounts at the rate of 5% per annum.
The customer agrees to answer all health and medical questions fully, accurately and specifically to notify YMCA if the customer has any risk injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at the YMCA facilities. YMCA agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. YMCA reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, which YMCA considers dangerous, offensive, or in breach of any health and safety requirement.
YMCA shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the YMCA facilities. The customer shall be responsible for taking care of his or her own property and YMCA shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent that YMCA is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12 month period. The customer shall be responsible for any malicious damage they cause to equipment of the YMCA facilities.
YMCA needs to collect personal information about our customers to be able to offer the best possible service experience. YMCA will use your personal information in the context of providing our service delivery for your booking or Agreement. We will use all reasonable measures to maintain adequate security to protect your personal information that we hold from any unauthorised access or use. YMCA may contact you with information regarding our delivery of services to you. With your permission, we may contact you with marketing information about other services that YMCA offers. You may change your contact preferences at any time by notifying us. We will not share your personal information with any third party that is not part of the service delivery without your permission.
YMCA manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool
For customers whose home Club is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event that YMCA ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.
This contract is between the name on application (“customer”) and The Young Men’s Christian Association of Auckland Inc. (“YMCA”)
All courses will be enrolled by YMCA staff to ensure each child is placed in sessions that enable an active learning environment that is appropriate to the skill level of your child
New customers may be asked to come to the Centre and take an assessment prior to placement onto a scheduled course
An assessment does not automatically mean enrolment has been completed
Once your registration has been reviewed a confirmation of enrolment with scheduled day and time will be emailed, confirmation can be made online or on site
If no Direct Debit mandate has been agreed, then payment must be made in full to confirm your space on the course.
Your booking will be automatically rolled over each term to ensure your child is able to continue to access the courses, you will need to advise the swim school office prior to the end of your current booking if you do not wish to keep your space the following term.
Courses do not operate during public holidays, if your scheduled day lands on a public holiday no additional class will be added during the term.
Direct Debit payments are governed by the Terms and Conditions within the Agreement
For enrolments which are Paid in Full:
Enrolments are non-refundable or transferable; YMCA is not obligated to provide refunds on any unused classes.
No refunds are given for missed lessons
YMCA will provide one (1) make up lesson per student per term for sickness. YMCA must be contacted in advance of the lesson starting via phone or email.
In the event a lesson is cancelled by a YMCA Centre the YMCA will provide one (1) make-up lesson only. This must be used within four (4) weeks and is non-transferable to other students.
You must swipe your membership tag upon entering the facility
Your lesson will start on time. Please ensure you are in swim attire and ready for your lesson at the scheduled time, as the class will end on schedule
Changing rooms are provided onsite. Please ensure all personal belongings are not left in the changing rooms. YMCA takes no responsibility for lost or damaged personal property.
Customers under the age of 16 must have their membership agreement submitted and approved by their legal guardian, who will be legally responsible to ensure they comply with terms and conditions of the membership.
All customers under the age of 18 may have their data shared with Oranga Tamariki and this data is managed in accordance with the Privacy Act 1993.
Comply with all Club rules (which are available online at www.ymcaauckland.org.nz/terms or available to view in Club). The spirit of all YMCA’s facilities is to provide an all-inclusive community environment to reach the customer’s potential. Customers agree to be respectful of this, and enjoy themselves. If a customer breaches any of the YMCA rules and/or acts in a manner that is contrary to the spirit of YMCA, YMCA may, at their discretion, terminate the membership of the customer in accordance with clause 9 below.
Be responsible for YMCA member tags, which are to be swiped on entry to all Clubs. If the membership tag is lost, the customer will need to apply at reception on their next visit to get a new tag and an administration fee of $5 will be charged for the replacement. YMCA reserves the right to disallow access if a customer uses any YMCA facilities without their YMCA Membership tag.
Allow YMCA to hold a customer profile picture internally on its systems as part of its safeguarding of vulnerable people policies and for ensuring a safe environment for all of the customers within their facilities.
Allow YMCA to contact customers for operational advice on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions, which limit customer use of facilities. YMCA will endeavour to reduce variations to agreed services and facilities available.
The customer must pay all fees and charges plus GST as applicable, for the term of their membership. Interest may be charged on all overdue fees and amounts at the rate of 5% per annum.
Direct debits may be administered by YMCA or by a third party appointed by YMCA. YMCA will provide the customer with the appropriate Direct Debit Authority Form to complete when they sign up to be a member. The direct debit facility will be used for payment of all fees and amounts owed by the customer as they become due in relationship to this Agreement.
The customer is required to submit and complete the direct debit information accurately and any associated forms before the commencement date of the customer’s membership. The customer can opt to print and sign the direct forms and present at site; the customer must do this if the bank account needs a joint signatory. If the customer selects this option, the bank mandate must be presented to the club before the commencement date of the customer’s membership. The initial payment will consist of the cycle fee, sign-up fee (as indicated in the Agreement and a prorate cycle fee based on a calculated daily amount from the agreed cycle fee to pay for the period from the date of sign up to the date of first direct debit. Direct debits will be deducted from the customer’s nominated account every Thursday for weekly fee payments and on the 20th of each month for monthly fee payments. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to the customer’s bank account), YMCA or its agent, may charge an administration fee of $20. Any other charges incurred due to insufficient funds will be the responsibility of the customer. If a direct debit cannot be processed for two successive payment dates, YMCA may terminate the customer’s membership by providing him/her with written notice of termination. After one missed payment, YMCA may suspend the customer’s membership until a payment plan is in place. To re-join as a member or end any suspension due to non-payment of fees, the customer must pay all amounts owing, plus any applicable joining or administration fees.
Outside of any minimum term obligation agreed to by the customer, YMCA may increase membership fees at any time giving 30 days’ notice.
Fixed Term Agreements fees are fixed for the term of that agreement only and may increase upon renewal.
Where there has been material variation to services, times and/or facilities at the customer's home Club, YMCA may reduce the fees at its discretion in line with the extent and length of disruption.
Customers are entitled to apply to their home Club to freeze their membership for a maximum of four months (4) in any one (1) calendar year. A customer may apply to freeze their membership due to medical, travel or personal reasons for a minimum period of one (1) month up to a maximum of four (4) month at one time. Written notice or completion of YMCA’s membership suspension form, including a reactivation date in each case, must be provided at least one (1) week prior to the freeze being activated. in order for YMCA to process the freeze. Freezes can take up to 5 business days to process and the customer agrees direct debits will not be stopped within this period. YMCA will endeavour to process requests immediately. Customers will not have access to any bookings or facilities that form part of the Agreement while the freeze is in place
If a customer wishes to terminate their Continuous Agreement or their No Obligation Agreement, they must give ten (10) days’ notice.
If a customer has an agreed Fixed Term Agreement or Minimum Obligation Agreement, and wishes to terminate their membership within the fixed term or minimum obligation period, the customer must pay a cancellation fee of $150 or 25% of the remaining contract value, whichever is the lesser of the two (2) amounts. This excludes up-front payments made for a specific booking or service provided by the YMCA where the termination clauses within the Booking T&C’s apply. The customer agrees to adhere to these clauses as part of this agreement.
Termination of membership is to be made by the customer via written notice to a YMCA Club. Customers will have access to facilities during termination notice period, up to the final day customer has paid for, and this will be stipulated on YMCA’s confirmation of termination. All deposits or Cycle Fee payments processed up to and during termination notice period are non-refundable. YMCA may terminate the customer’s membership immediately at its discretion, if the customer fails to comply with these terms and conditions and/or any YMCA policies (which may vary from time to time) and/or on-site Club notification boards and notices and does not remedy such failure after being given one weeks’ notice in writing to do so. If the breach is one that cannot be remedied, YMCA may terminate immediately .Early termination by YMCA does not reduce the amounts owed by the customers as per above clauses. In the event that YMCA terminates a Fixed Term Agreement, the customer will be refunded a pro-rate amount of the remaining value of the agreement less any fees owed to YMCA.
If a balance is outstanding for more than four (4) weeks YMCA may notify any credit reporting or referencing agency of the default, and may pass the customer’s debt for collection to a third party agency.
The customer agrees to answer all health and medical
questions fully, accurately and specifically to notify YMCA if the customer has
any risk injury, illness, disability or other condition that means that the
customer should not be using the facilities.
The customer also agrees not to use the facilities if the customer
suffers from any injury, illness, disability or other condition, which might
cause additional injury, exacerbate the customer’s condition, or pose a health
risk to staff or others at the YMCA facilities. YMCA agrees to maintain the
facilities and equipment and will not be negligent or wilfully default on this
area. YMCA reserves the right to require a customer to leave the premises
immediately if he or she carries out any activity, which YMCA considers
dangerous, offensive, or in breach of any health and safety requirement.
YMCA shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the YMCA facilities. The customer shall be responsible for taking care of his or her own property and YMCA shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent that YMCA is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12 month period. The customer shall be responsible for any malicious damage they cause to equipment of the YMCA facilities.
YMCA needs to collect personal information about our customers to be able to offer the best possible service experience. YMCA will use your personal information in the context of providing our service delivery for your booking or Agreement. We will use all reasonable measures to maintain adequate security to protect your personal information that we hold from any unauthorised access or use. YMCA may contact you with information regarding our delivery of services to you. With your permission, we may contact you with marketing information about other services that YMCA offers. You may change your contact preferences at any time by notifying us. We will not share your personal information with any third party that is not part of the service delivery without your permission.
YMCA manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool
For customers whose home Club is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event that YMCA ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.
This contract is between the name on application (“customer”) and The Young Men’s Christian Association of Auckland Inc. (“YMCA”)
Application form means the completed and signed Application for Hire form overleaf;
Deposit means the sum payable in accordance with clause 3 (3), or if no deposit is payable, the hiring charge;
Facilities means the part of the YMCA Centre fixtures, fittings, equipment and services specified above;
Hirer means the person or association referred to on the application for hire form and includes a number of members or any invitee thereof;
Hiring charge means the sum payable in accordance with clause 3(2);
Hiring period means the period or periods specified on the application form;
Hiring purpose means the purpose specified on the application form;
Centre Manager means and includes an assistant or acting Centre Manager and any duly authorised or designated officers of the YMCA;
Dangerous goods as defined by the New Zealand Code for the Transport of Dangerous Goods by Road or Rail and/or as defined by the Hazardous Substances and New Organisms Act 1996.
1) Subject to the payment of the monies by the Hirer to the YMCA as specified in these conditions.
2) These conditions and the Application Form are the entire agreement between the parties.
3) This agreement is not binding on the YMCA until the Application Form has been signed by the Centre Manager and the deposit has been paid.
Setting of Charge:
Payment of Charge:
The Hiring Charge is to be paid in full to the YMCA at least 28 days before the start of the Hiring Period or such other period as required before the Hiring Period, or, if the Application Form is submitted later than 28 days before any Hiring Period, at the time of submission.
Bond:
At the Centre Managers discretion a bond may be required. Bonds relate to cleaning, staff, equipment and the setting up and dismantling of equipment and are estimates based on information provided by the Hirer. If those costs are exceeded, the Hirer is liable to pay the amount of excess to the YMCA on demand.
If the bond is less than the excess the Hirer will pay the difference on demand. If the bond is more than the excess the YMCA may apply the balance to meet any liability of the Hirer under Clause 7, but otherwise will refund it.
If the Hirer does not pay the hiring charge, deposit or bond as soon as it becomes due, the Hirer may be deemed to have cancelled the hiring under Clause 5, and shall be liable for any costs or losses incurred or revenue forgone as a result of the failure to comply with the condition.
YMCA will not be liable for any loss arising from such cancellations.
The Hirer may cancel the Hiring by giving the Centre Manager a notice in writing of their intention to cancel the Hiring.
1.
If, at least 28 days before the Hiring Period or
such other period as may be required, the Hirer cancels the Hiring the YMCA
will refund the amount paid after deducting any expenses incurred by the YMCA
incidental to the Hiring
2.
If the Hirer cancels the hiring less than the
required period of 28 days before the hiring period the YMCA may retain the
deposit and the Hirer will be liable for any losses sustained by the YMCA
arising from the cancellation, whether direct or indirect and including loss of
revenue arising from short notice.
3.
If the Hirer cancels the hiring less than 7 days before the hiring period, the YMCA may
retain the entire cost of the booking and the Hirer will be liable for any
losses sustained by the YMCA arising from the cancellation, whether direct or
indirect and including loss of revenue arising from short notice.
The Centre Manager may cancel the hiring if in their reasonable opinion:
1.
The Facilities will be unfit for use during the
hiring period,
2.
The Facilities may be unduly damaged by use for
the hiring purpose, or
3.
The Hirer has failed to comply with these
Conditions of Hire.
For any other reason that deters from safe and suitable hire practices deemed by YMCA
Where the Centre Manager cancels the Hiring, the deposit will be repaid to the Hirer, except where cancellation is due to the Hirer’s non-compliance with Condition 6 (1) (c).
The YMCA will not be liable for any loss or damage arising out of cancellation of the hiring by the Centre Manager.
The Hirer agrees to pay the YMCA on demand the cost of repairing or making good any damage to the facility or the loss of any equipment arising out of or incidental to the hiring other than the damage caused by events which the YMCA agrees are outside the control of the Hirer.
The Hirer agrees and acknowledges that smoking, incense or ceremonial fires and smoke machines is strictly prohibited in this building. The Hirer agrees that any unwanted alarm activations due to the above or burnt food from cooking will be paid in full by the Hirer – this fee is approximately $1300 + GST.
To the fullest extent permitted by law, the YMCA will not be liable for:
The Hirer will indemnify and keep indemnified the YMCA and its employees, officers and agents against all actions, proceedings, claims and demands which may be brought or made against them, by any person in respect of loss, damage or injury arising out of or in connection with, whether directly or indirectly, the hiring of the Facilities by the Hirer and against all costs, damages and expenses which may be incurred by the YMCA or its officers, employees or agents in defending or settling those actions, proceedings, claims or demands provided however that this indemnity shall not extend to a deliberate or wilful omission of the YMCA or its employees, officers and agents, the YMCAs liability shall be subject and limited to the provisions of clause 8.
The Centre Manager may at any time, in his/her absolute discretion:
The Centre Manager may at any time in his/her absolute discretion; close the Facilities for the purpose of ensuring the safety of those present.
YMCA Equipment
Safety Management
Setting up
Decorations
Food and drinks
Alcohol & Smoking
End of hire
Sound and noise
Lost property
The customer agrees to answer all health and medical questions fully, accurately and specifically to notify YMCA if the customer has any risk injury, illness, disability or other condition that means that the customer should not be using the facilities. The customer also agrees not to use the facilities if the customer suffers from any injury, illness, disability or other condition, which might cause additional injury, exacerbate the customer’s condition, or pose a health risk to staff or others at the YMCA facilities. YMCA agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. YMCA reserves the right to require a customer to leave the premises immediately if he or she carries out any activity, which YMCA considers dangerous, offensive, or in breach of any health and safety requirement.
YMCA shall not be liable for any injury, loss, damage or physical injury arising out of a customer’s use of the YMCA facilities. The customer shall be responsible for taking care of his or her own property and YMCA shall not be liable for any loss or damage to a customer’s property. Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent that YMCA is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12 month period. The customer shall be responsible for any malicious damage they cause to equipment of the YMCA facilities.
YMCA needs to collect personal information about our customers to be able to offer the best possible service experience. YMCA will use your personal information in the context of providing our service delivery for your booking or Agreement. We will use all reasonable measures to maintain adequate security to protect your personal information that we hold from any unauthorised access or use. YMCA may contact you with information regarding our delivery of services to you. With your permission, we may contact you with marketing information about other services that YMCA offers. You may change your contact preferences at any time by notifying us. We will not share your personal information with any third party that is not part of the service delivery without your permission.
YMCA manages the following facilities on behalf of Auckland Council as the facility owner; Lagoon Leisure and Fitness, Lagoon Stadium, Onehunga War Memorial Pool, Mt Albert Recreation and Community Centre, Massey Leisure Centre, Lynfield Recreation Centre, Jordan Recreation Centre, Cameron Pool, Ellerslie Recreation Centre, Glen Innes Pool
For customers whose home Club is owned by Auckland Council, your personal information may be shared with Auckland Council and their appointed third party(s) for the purpose of conducting customer feedback surveys. In the event that YMCA ceases to operate an Auckland Council facility, your personal information may be passed on to Auckland Council or their appointed third party(s) for the purpose of continuing the service delivery.
Parental/caregiver supervision is required at all times during the party while on YMCA premises. Hirers are responsible for ensuring that the kitchen and party room are clean after use and any damage is reported to reception. No decorations to be attached to painted walls. Hirers are liable for fees up to $150 for damage or cleaning charges. YMCA accepts no responsibility for any loss or damage of possessions incurred while on YMCA premises. No transfers are applicable or refunds issued for cancellation within 14 working days of the party date.
Cancellations prior to 14 working days will incur a $15 administration fee. Bookings are only confirmed once full payment has been received.
Additional charges apply for party groups over 20 children. Full payment must be received 2 weeks before the party date. If full payment is not received, your party booking may be cancelled.
Here at the YMCA we are all about Strong Kids, Strong Families and Strong Communities, therefore we take the rights, safety and wellbeing of all the children in our care seriously, providing a fun, educational and caring environment that children love to be a part of. YMCA delivers all services in accordance with our values of Caring, Respect, Responsibility and Honesty.
To help us deliver the services in this way, we ask that you please take a moment to read the following terms and conditions carefully:
Safeguarding
YMCA North is proudly New Zealand’s first Safeguarding Accredited organisation. The Australian Childhood Foundation (ACF) has accredited our safeguarding culture including our safeguarding policies and ways of working.
- Some Y programmes, outside of those requiring sector ratio requirements, may on limited occasions require staff working to a single staff model with groups of children. All staff are recruited under Safer Recruitment processes, undertake YMCA mandatory Safeguarding Training and staff operating to this model will also have this practice as a recognised element of their Position Description.
- For more information about Safeguarding visit ymcaauckland.org.nz/safeguarding
Payment of Fees
- By enrolling in a Kids Recreation Programme you accept that you are responsible for all fees payable to YMCA in respect to the child in your care.
- Fees are payable at time of booking to secure your place in our programmes.
- Kid's Recreation Programmes do not operate during public holidays, if your scheduled day lands on a public holiday no additional class will be added during the term.
General Information
- Our Kids Recreation Programmes last the duration of the school term which on average is 10 weeks but maybe longer or shorter depending on specific term.
- If your child has additional needs, please visit the centre to discuss whether this programme is right for them. While we are an inclusive programme we do not have the facilities to provide one on one care. Likewise if a child is unwell they should stay home rather than come to us.
- Where medical conditions or dietary intolerances have been medically diagnosed please ensure that medical information is completed and accompanied with the relevant treatment plan from the medical practitioner. You agree to answer all health and medical questions fully, accurately and specifically to notify YMCA if your child has any injury, illness, disability or other condition that means that they should not be using the facilities.
- Please ensure any changes to your contact details or information about your child is updated through the Parent Portal – it is important that communication is regular and up to date, and it is your responsibility to clearly inform us of any potential issues.
- Each day your child attends one of our centres, you are deemed to have repeated the information you provided in your Aimy Plus application and in the Parent Portal, and you warrant that it is up to date and remains correct.
- Clothing that covers the torso as well as shorts/leggings must always be worn.
- We take due care with children’s belongings but accept no responsibility for lost or misplaced items. Please name your children’s belongings so any items left behind may be returned. All lost property will be held for 2 weeks after the programme before being donated to charity.
- Please note that the YMCA reserves the right to change scheduled activities without notice where circumstances beyond our control prevent them from being delivered.
Refund and Cancellations
- If there are 2 continuous weeks of non-attendance for your scheduled lesson without notification to and confirmation from the Centre, the YMCA has the right to offer your space to another Customer and cancel your space on the course, no refund will be provided, and you will be notified via email if this has occurred.
- For enrolment cancellations within 2 weeks prior to start of term; will be given a refund, less an administration fee, upon completion of cancellation form.
- Cancellations after the commencement of the course, will not be offered a refund. At YMCA’s sole discretion, a refunds may be offered in the event of exceptional circumstances.
Attending a lesson
- Your lesson will start on time, please ensure you are in exercise attire and ready for your lesson at the scheduled time, as the class will end on schedule.
- Changing rooms are provided onsite, please ensure all personal belongings are not left in the changing rooms, as noted above we take no responsibility for lost or damaged personal property.
Make up sessions
- The YMCA will provide 1 make up lesson per student per term for sickness. YMCA must be contacted in advance of the lesson starting via phone or email.
- In the event a lesson is cancelled by the YMCA, we will provide 1 make-up lesson only. This must be used within 4 weeks and is non-transferable to other students.
Guardian requirements
- YMCA recommends an adult acting as the child's guardian attends all course sessions, as YMCA does not take on guardianship duties before/after or during the session. For those children who are attending a kid’s recreation programme, whilst also attending an OSCAR programme, this does not apply.
- All children attending courses up to and including the age of 13 should be accompanied by an adult acting as the child's guardian, who remains in the centre during the scheduled course time.
- For pre-schoolers attending courses the onsite adult maybe required to be a part of the session and should be dressed appropriately.
Age Restrictions
- Customers under the age of 16 must have their application submitted and approved by their legal guardian who will be legally responsible to ensure they comply with these terms and conditions.
Child Protection
- YMCA has a suite of accredited child protection policies and procedures. All are available via our website and in hard copies within our Centres.
- Should YMCA have any concerns, receive any disclosures relating to the wellbeing or safety of any child/young person (or associated community member), YMCA are required to share this information, along with any known child data to child protection services. This may include Oranga Tamariki (formerly known as Child, Youth and Family) and/or NZ Police.
- YMCA aims to be open and honest with parents/carers around any concerns and offer support where possible. However, YMCA are not able inform parents/carers of our reporting concerns, if to do so could:
Terms and Conditions for Photo Tag
- Aimy Plus provides the YMCA with the ability to take photos and upload them to your parent portal. Images taken will only be used on the Aimy Plus Parent Portal and will not be used in our printed and online publicity. By accepting these terms and conditions, you agree to allow us to upload photos and tag your child. Without permission photos will not be taken.
Parents and Guardians
- Parents and guardians should ensure that all those within their care comply with all facilities rules available to view in facilities. The spirit of all YMCA’s facilities is to provide an all-inclusive community environment to allow all to reach their potential. You or a child within your care agree to be respectful of this, and enjoy themselves. If you or a child within your care breaches any of the YMCA rules and/or acts in a manner that is contrary to the spirit of YMCA, YMCA may, at their discretion, ask you to leave, and/or cancel their contract.
- Allow the YMCA to contact you on variations to services and times facilities will be available. These do occur from time to time, due to either planned maintenance and improvements or external environmental conditions which limit customer use of facilities. YMCA will endeavour to reduce variations to agreed services and facilities available.
Outstanding Debts
- You are ultimately responsible for all fees payable.
- Your child’s access to our programmes may be withdrawn if your account is not kept up to date. We will contact you via the email you provided during the sign up process.
- Overdue amounts may be referred to a debt collection agency. Any expenses, disbursements and legal costs incurred by YMCA in the enforcement of any rights contained in this contract shall be paid by the parent/caregiver, including any solicitor’s fees and/or debt collection agency fees.
Behaviour Management
- YMCA has detailed and well-structured behaviour management strategies and processes in place, reflecting our safeguarding code of conduct and requirements. These are available to view in centre.
- Should any behaviour displayed present a considerable immediate and/or significant risk to the child, other children, staff and/or property, YMCA may request immediate collection of the child and review ongoing placement within the YMCA service/programme.
Safety on site
- The YMCA agrees to maintain the facilities and equipment and will not be negligent or wilfully default on this area. YMCA reserves the right to require a customer to leave the premises immediately if he or she carries out any activity which YMCA considers to be dangerous, offensive or in breach of any health and safety requirement.
Questions/Concerns
- If you have questions/concerns please talk to our staff on site or at your local YMCA.
- We encourage feedback about any aspect of our programmes and services.
- The collection of information in the enrolment process is for the effective delivery of our services. Customers under the age of 18 may have their data shared with Oranga Tamariki and this data is managed in accordance with the Privacy Act 1993.
- Information collected through the website is maintained by Aimy Plus – please see their Privacy Policy. For information on YMCA’s privacy policy please click here.
Liability and indemnity
- To the extent permissible in law, YMCA shall not be liable for any injury, loss or damage of any type, or physical injury arising from YMCA programmes.
- To the extent that YMCA is liable to the customer for any reason, its liability is limited to a maximum amount equal to the value of fees payable by the customer in any 12 month period.
- The customer shall be responsible for any malicious damage they cause to equipment of the facilities used in delivering YMCA’s programmes. - Nothing in these terms and conditions is intended to have the effect of limiting or reducing the customer’s rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, to the extent they may apply.