Frequently Asked Questions

Below are responses to common questions. If you can't find what you're looking for, please contact your local centre for help.

What is the new system?

The Government has announced a new COVID-19 Protection Framework which will come into effect upon Government advice. It will adopt a 3-level "traffic-light" approach to managing COVID-19 and involve the use of vaccine certificates.

Will YMCA centres require its members to be vaccinated against COVID-19?

Yes, so we can operate optimally at all levels of the COVID-19 Protection Framework. All YMCA North centres will be implementing a vaccination certificate entry requirement.

From December 3 2021, we will require proof of vaccination in order to enter our centres.

Please note: we are waiting for government clarity on requirements for people aged 12-18. Once we have more information about this, we will update you. Thank you for your understanding.

What about children 12 and over?

Everyone over 12 years and 3 months will need to present a valid vaccine pass in order to enter a YMCA centre. This is line with the COVID Protection Framework under red and orange.

Do I have to scan my vaccination pass every time I come to the centre?

Yes. Due to the variety of reasons you could be visiting our centre (such as a parent bringing their child to swim school, or gymnastics, or out of school care), and our range of systems, it's quicker for you to simply scan your vaccine pass each time to gain entry into our centre.

What if I have an exemption to being vaccinated?

Those who have had an exemption approved by the government will pass the COVID vaccination scanning validation at entry. You may wish to take additional precautions within our centre.

Unless you are able to pass the COVID vaccination scanning validation at entry (either due to not being double vaccinated or not having an NZ government-approved exemption), you will not be able to enter our centres.

How will YMCA North record that I am vaccinated against COVID-19?

Scanning your vaccination pass will not record any information with us about your vaccination status

What information will YMCA North hold about my vaccination record?

The validation of your vaccination status that happens at entry to our centres does not hold any information with us. We will not be keeping this information on file. This will mean that you will need to validate your status each time.

What does this mean for my membership agreement?

This change is in line with your existing membership agreement, under health and safety requirements, and our right to vary our policies.

What if I don’t want to be vaccinated?

If you do not wish to be vaccinated against COVID-19, we respect your choice. However, you will not be able to enter a YMCA centre without valid proof of vaccination.

What if I have paid in advance and am not fully vaccinated?

If you are unable to access the YMCA services you have signed up for because you are not fully vaccinated you have two options.

  1. You may freeze your membership or reschedule your booking.
    1. If you are on a paid in full or direct debit membership you may freeze your membership.
    2. If you have booked and paid for a service in advance you may reschedule your booking for a later date
  2. You may cancel your membership/booking.
    1. If you have paid in advance for a membership or booking we will refund you for the remaining portion of your membership relating to services you are unable to access.
    2. If you pay by direct debit you may cancel your membership effective immediately upon receipt of your cancellation form.

Does YMCA North support getting vaccinated?

Yes, we support the Government’s vaccination programme to protect yourself, your whānau and our community.

Does YMCA North require its workers to be vaccinated?

Yes. We have gone through an extensive exercise internally, assessing and understanding the risk that Delta brings to our centres, and internal consultation to introduce a policy requiring all YMCA North workers to be vaccinated. This is something that has been overwhelmingly supported - our people believe in keeping themselves and others safe.  

Where can I find out facts about the COVID-19 vaccine used in New Zealand?

There has been much discussion about COVID-19 vaccines, and here is where you can get the facts including vaccine development, safety, effectiveness and approval in New Zealand – and what to do about false and misleading information and scams.

What will the new COVID-19 Protection Framework mean for gyms?

In the Red or Orange settings, gyms that do not request proof of vaccine will NOT be able to operate. In the Green setting, gyms that do not request proof of vaccine will have capacity restrictions. 

My child is over 12, do they need to be vaccinated to come in?

Yes, everyone over 12 years and 3 months will need to present a valid vaccine pass in order to enter a YMCA centre under the red and orange levels. This is in line with the requirements of the COVID Protection Framework

The government guidance for public facilities does not require proof of vaccination, is the YMCA included in this?

No, everyone over 12 years and 3 months coming into a YMCA centre under red or orange will need to show a valid vaccine pass in order to enter. This is because we are a mixed-use facility, which includes a gym.

I have a child aged between 5 - 11, do they need to be vaccinated to enter?

No - we are not currently requiring proof of vaccination from children aged 5-11. However, anyone aged 12 and over who is accompanying them will need to show valid proof of vaccination in order to enter a YMCA centre.