Terms and conditions

Credit and Debit Card Security

When you donate to us YMCA North will make all efforts to protect the security of your personal information, including your credit and debit card information.

When you submit personal information including credit card details, your card information is held securely and only for enough time to process the transaction. Your information is protected during transmission by Payment Express.

All personal information we collect from you is stored securely and is only used by the YMCA for fundraising purposes.

For these purposes, we may:

  • seek financial information from you (e.g. credit card details to process your donation)
  • contact you by direct mail, email or telephone, unless you request us not to
  • use the information in our supporter database for statistical and other purposes relating to fundraising.

We will not share your personal information to anyone else without your prior consent, unless otherwise legally required.

We try to keep our supporter database up-to-date. Anyone whose personal details are on our database may request and correct those details at any time.

Refunds

Donations are non-refundable. YMCA North will consider refund of donations due to exceptional circumstances, such as fraudulent use of your credit card. Refunds of donations will be at the discretion of YMCA North except where returning funds raised for a specific purpose that has not been met by YMCA North. If you have made a donation you need to withdraw or dispute please contact us.

Receipt

You will be issued with a donation receipt after payment has been confirmed. Please ensure you fill in your email address details when making an online donation, to enable us to email your receipt.

Currency

All donation amounts are in New Zealand dollars (NZD).