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Information for customers

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Operating under the COVID Protection Framework, all of our centres are under Orange.

4 April 2022

We have just been advised by Auckland Council that they will no longer be requiring vaccination passes to enter facilities from tomorrow.

The YMCA will align with this and will no longer require vaccine passes for entry, also effective tomorrow.

This change, at this moment, applies to customers only.

23 March 2022

Today the government announced future changes to the traffic light system, vaccine mandates and passes. We are working through these and will be in touch with what this means for the Y soon.

25 February 2022

Yesterday the government announced that only household contacts of positive cases are required to self-isolate. This means that contacts will go to work as normal, however monitor for symptoms, and please don't come to work, and let your manager know if you are unwell.

24 February 2022

Today the government has announced that we will move to Omicron response Phase 3 at midnight. The government website will be updated this afternoon, please check back on this page for more info as it comes.

24 January 2022

Public health update: If you are notified by the Ministry of Health that you are considered a close contact, or become aware that you are close contact and confirm it via Healthline, the isolation period is now 10 days, rather than 7.

23 January 2022

New Zealand will move to the red traffic light setting at midnight tonight. More details to come.

31 December 2021

From midnight last night, all of our centres moved to the Orange traffic light. To see what's changed, check out Workplace or our COVID Protocols page here.

1 December 2021

Please keep checking our FAQ which are being updated as we get member questions, or as more guidance comes out - they are live here: http://www.ymcaauckland.org.nz...

Social posts are going live across our sites today announcing our re-open.

We've also made a video for customers showing what they need to do to come in:


30 November

Vaccination for 12+

All external customer communication will advise customers that everyone over 12 coming into a YMCA centre will need to present a valid vaccination pass in order to enter. This includes centre-based holiday programmes.

Customer communications for re-open

Today we are sending out re-opening emails to all of our customers across our rec centres and Oscar.

This includes links to our COVID protocols, information about the vaccination requirement, and links to opening hours and details at each centre.

Please see emails sent below:

Auckland & Hamilton (all customer type info included)

Customer type: Fitness

Akl City https://mailchi.mp/3aa9d31eae7b/dec-2021-re-open-auckland-city-1290275
Ellerslie https://mailchi.mp/1640cdb150dd/dec-2021-re-open-ymca-ellerslie-1290279
Lynfield https://mailchi.mp/358da574c5e8/dec-2021-re-open-lynfield-ymca-1290291
OWMP https://mailchi.mp/cc09ce1a8328/dec-2021-re-open-onehunga-pool-1290303
Jordan https://mailchi.mp/e15e96fea689/dec-2021-re-open-jordan-1290311
Mt Albert https://mailchi.mp/04132aa68e7d/dec-2021-re-open-mt-albert-1290319
Lagoon pool https://mailchi.mp/fca7e7f6dc14/dec-2021-re-open-lagoon-pool-1290327
North shore https://mailchi.mp/9170b5412b76/dec-2021-re-open-ymca-north-shore-1290335
Massey https://mailchi.mp/b577e111b8ab/dec-2021-re-open-ymca-massey-1290343
Cam pool https://mailchi.mp/9ba45b29e6e3/dec-2021-re-open-ymca-cameron-pool-1290351
GI https://mailchi.mp/664bf3d67b2f/dec-2021-re-open-glen-innes-1290359
Hamilton https://mailchi.mp/dde38e62dfb6/dec-2021-cpf-hamilton-1290367

Customer type: Kids' recreation programmes

Ellerslie https://mailchi.mp/e614cecb0d2a/dec-2021-re-open-ellerslie-kids-recreation-1290283
Lynfield https://mailchi.mp/fc9eedc69739/dec-2021-re-open-lynfield-kids-recreation1290295
Jordan https://mailchi.mp/99c6411254b8/dec-2021-re-open-jordan-kids-rec-1290315
Mt Albert https://mailchi.mp/8c160ecd37e6/dec-2021-re-open-mt-albert-1290323
North shore https://mailchi.mp/d5ab44eddfeb/dec-2021-re-open-north-shore-kids-rec-1290339
Massey https://mailchi.mp/b18e733af05d/dec-2021-re-open-massey-kids-rec-1290347
Lagoon stadium https://mailchi.mp/0ddcae6bc2b3/dec-2021-re-open-lagoon-stadium-1290287
Hamilton https://mailchi.mp/4cd39b75a8cb/dec-2021-cpf-hamilton-kids-rec-1290371

Customer type: Swim school

OWMP https://mailchi.mp/26c15cd372f8/dec-2021-re-open-onheunga-swim-school-1290307
Lagoon pool https://mailchi.mp/5748e4e28e0f/dec-2021-re-open-lagoon-pool-1290331
Cam pool https://mailchi.mp/f0e90b76d5bd/dec-2021-re-open-cameron-pool-swimschool-1290355
GI https://mailchi.mp/644e187eb35b/dec-2021-re-open-glen-innes-swimschool-1290363


24 November

Today we are going live to many of our customers about the requirement to show proof of vaccination in order to come into a YMCA centre.

This includes:

  • Fitness customers
  • Youth development
  • Early Learning Centre
  • Contractors (e.g. electricians, maintenance, those supplying Oscar specialist workshops)

Customers will be referred to our FAQs (new!) - click here to view. These may be changing due to government advice so thanks for your patience and understanding here.

Links to emails below:

Hamilton

https://mailchi.mp/e5a1e45776b1/hamilton_covid_protection_framework_ymca-1290227

North shore

https://mailchi.mp/b57c704f1f01/north_shore_covid_protection_framework_ymca-1290179

Massey

https://mailchi.mp/8a8b5e5bdd3d/massey_covid_protection_framework_ymca-1290191

Lynfield

https://mailchi.mp/03bef96db869/lynfield_covid_protection_framework_ymca-1290195

Cam pool

https://mailchi.mp/1919a0330bea/cameronpool_covid_protection_framework_ymca-1290199

OWMP

https://mailchi.mp/98d12418f139/onehungapools_covid_protection_framework_ymca-1290203

Jordan

https://mailchi.mp/af6b3441d7bf/jordan_covid_protection_framework_ymca-1290207

Ellerslie

https://mailchi.mp/c160b137fe0c/ellerslie_covid_protection_framework_ymca-1290211

Lagoon pool

https://mailchi.mp/c4fea576cf64/lagoonpool_covid_protection_framework_ymca-1290215

GI

https://mailchi.mp/1f0d73fc3806/gleninnes_covid_protection_framework_ymca-1290223

Mt Albert

https://mailchi.mp/361d5a2eda3a/mtalbert_covid_protection_framework_ymca-1290187

Akl City

https://mailchi.mp/b35636282038/auckland_city_covid_protection_framework_ymca-1290175

We are still waiting on information from the government about children aged 12+ in an education setting, which means that we can't go out to Oscar, kid's rec, leagues and swim school yet.

We will be in touch with more information and timing around this when we know it.

Please note - unless you have been specifically authorised, please don't communicate with customers about the framework and vaccine requirements - this is being managed from Support Office.

16 November

Please see below links to customer communications for YMCA Hamilton Recreation Centre:

- Fitness: https://mailchi.mp/16a58eb93c4...

- Children's Recreation: https://mailchi.mp/d2aeb1c3db6...

- Oscar https://clt1354338.bmetrack.co...

The following YMCA Out of School care centres will be opening from tomorrow (17 November):

  • Bankwood School (After School Care)
  • Forest Lake School (Before & After School Care)
  • Hamilton West School (Before & After School Care)
  • Horsham Downs Primary School (Before & After School Care)
  • Hukanui School (Before & After School Care)
  • Melville Primary School (After School Care)
  • Silverdale Normal School (Before & After School Care)
  • Te Kowhai School (Before & After School Care)
  • Woodstock Primary School (After School Care)

Tauranga and Rotorua school programmes are continuing to operate, no changes.

15 November

Today the government announced that parts of Waikato, including Hamilton, will move into Alert Level 2 at 11.59pm on Tuesday 16 November. This means that YMCA Hamilton Recreation Centre will be able to re-open under Alert Level 2 protocols from Wednesday 17 November.

Please note: Alert Level 2 does not include vaccination details - that falls into the COVID protection framework, which has yet to be launched. We will send further information about this when we know it.

We will be in touch with customers on Tuesday 16 November with further opening details, timetables and membership payment information.

Out-of-school care programme opening will depend on each school - we will confirm with staff and parents as soon as we know where we are able to operate our programmes.

Raise Up will be re-starting social sport and in-person crew meetings - Morgana will contact crew members directly to advise.

8 November

Auckland is joining Hamilton at Alert Level 3 step 2 from 11.59pm 9 November.

This doesn't have a significant impact on our fitness and recreation centres, which still need to remain closed under this alert level (previously pools had been stated as being able to open, however, this is no longer the case).

What it will mean is that our outdoor classes can expand to up to 25 people, continuing with physical distancing.

For further details please check the government website https://covid19.govt.nz/alert-...

5 October

We are sending out some customer comms today about the planned change to Alert Levels for Auckland. (we don't know a lot of detail, but it's important to keep the lines of communication open)

Fitness: https://mailchi.mp/7aa06b494da...

Aquatics/Swim school: https://mailchi.mp/fb2d9be716d...

Kids' recreation programmes: https://mailchi.mp/ee0ed42283c...

Auckland Early Learning Centres will be opening to take more children under strict protocols and bubbles of 10 from tomorrow, 6 October. Please contact the centres directly for more details.

Yesterday's government announcement briefly went through the stages of opening Auckland back up over the coming weeks and months. At this stage, not enough is known about the timing or the details for us to provide detailed guidance about what is happening and when, however, we are working with industry bodies and government agencies to get a better understanding. As always, please keep checking back here for further updates, which we will share as soon as we can.

4 October

Today the government announced the roadmap toward re-opening for Auckland. Phase one starts at 11.59pm on October 5 2021. At present we don't know the dates for the later phases, so we are not able to confirm opening dates for recreation centres at this stage. For further details please visit here

Hamilton Early Learning Centre is still open - operating under strict Level 3 protocols. Please contact the centre directly for more details.

3 October

Due to a community case found in Hamilton, we will be closing YMCA Hamilton and the following programmes until further notice:

  • YMCA Hamilton Rec centre
  • Hamilton West School
  • Hukanui Primary
  • Aberdeen Primary
  • Silverdale Normal School
  • Woodstock Primary School

Kristina and Tara will communicate with the OSCAR customers, the rec and fitness members will be done centrally.

If you work in these programmes - do not go to work under Alert Level 3 unless advised otherwise by your manager - take care and stay safe.

22 September

Auckland is now at Alert Level 3. Ellerslie Early Learning Centre and Massey Early Learning Centre will be opening on September 23 under Alert Level 3 operating protocols. Our Oscar sites, camps, rec centres and Manurewa Early Learning Centre remain closed - Auckland Raise Up crew meetings remain online.

20 September

Today the government announced that Auckland will move to Alert Level 3 at 11.59 on Tuesday 21 September. All of our recreation centres, camps and Auckland OSCAR sites will remain closed under Alert Level 3.

Please remain at home until advised otherwise.

13 September

Today the government announced that Auckland will remain in Alert Level 4 until Wednesday 22 September, and the rest of the country will move to Alert Level 1 on Wednesday 22 September.

10 September

We have received clarification around venue limits for stadiums, and it has been confirmed that under Level 2, only 50 people are allowed into a stadium.

The protocols page on the website now features the following areas - please click for more information:

https://www.ymcaauckland.org.n...

- Early Learning Centre

- Raise Up

- Fitness

- Oscar

- Children's gymnastics and dance

- Sports Leagues

7 September

Most of Aotearoa will be going into Level 2 from midnight tonight - that's awesome :)

YMCA Hamilton will open on 8 September

Waikato/Bay of Plenty programmes will re-start on 9 September.

Delta Level 2 protocols have changed since the previous Level 2 - this will impact both customers and staff. Please visit here for detailed operating protocols for Oscar and Fitness - we will add more information about Rec and Stadiums when we know it.

Customer payment info:

Fitness:

  • Weekly payments start as normal from 9 September
  • Paid in full will have the time added to their membership
  • Monthly memberships will have 11 days added to their next monthly advance payment, which will be on 20 September

Oscar:

  • Credits in place for sessions paid but missed while closed
  • All future bookings are charged as normal, parents need to contact the YMCA team if their needs have changed otherwise they will be charged

Kids Rec:

  • -No makeup classes, credits held for term 4

1 September

Hamilton Early Centre is now open, operating under Alert Level 3 protocols. For more details please contact the centre directly via phone or email.

31 August

Hamilton Early Learning Centre will be opening tomorrow, 1 September, under Alert Level 3 protocols.

30 August

Hamilton and Waikato will move to Alert Level 3 on Wednesday 1 September.

Under this alert level, our Hamilton Recreation Centre and our Out of School Care programmes throughout Hamilton, Waikato and Bay of Plenty, will remain closed.

Northland may move to Alert Level 3 on Friday 3 September.

Auckland will remain under Alert Level 4 until at least Tuesday 14 September - our centres remain closed during this time.

27 August

Most of New Zealand will move to Alert Level 3 on Wednesday 1 September - Auckland and Northland will likely stay under Alert Level 4 for longer.

Under Alert Level 3, our recreation centre in Hamilton will remain closed - we will update you on Monday 30 August about our other programmes.

25 August

We have a new page for customers - YMCA at Home. This page has links to all the brilliant content everyone is doing for our community while we're at home - fitness classes, youth daily challenges, kid's boredom busters, Goldfit and more. Shout out to everyone doing the mahi and connecting with the Y family while we're closed.

We have now suspended instalment payments for swim school direct debit customers while we're closed. Please see the email here: https://mailchi.mp/e5733e0ac292/level-4-swimschool-dd-payments

23 August 2021

This afternoon the government announced that all of New Zealand will remain under Alert Level 4 until 11.59pm on Friday 27 August, with Auckland staying under Alert Level 4 until 11.59pm on Tuesday 31 August. They will announce further updates on Friday and Tuesday.

20 August 2021

Today the government advised that the whole of New Zealand will remain under COVID-19 Level 4 lockdown until 11.59pm on Tuesday 24 August at the earliest.

18 August 2021

Please see below a list of fee payment information for customers.

  • Fitness weekly DD. No payment taken this week. If we open within the next 7 days (Hamilton), their next payment will be increased to pay for the additional days. We will ask if people want to keep paying their fees as a donation
  • Fitness monthly DD – no payment taken on the 20th. We will increase next month’s payment for the days the service was available over the month.
  • Swim school – lessons will be made up when we re-open. For those who pay in instalments, their payments will continue as normal, both weekly and monthly DDs
  • Kid’s rec – lessons will be made up when we re-open
  • Oscar – credit to be used when we re-open
  • ELC – no fee payments taken while we are closed. Credits to be used when we re-open
  • Leagues (centres to communicate). EITHER the season will be extended (for back to back leagues) OR games will be made up when we re-open.
  • Hirers (centres to communicate) – we will issue a credit or a refund for hireage not taken when we are closed
  • Tenants (centres to communicate). If they are essential workers continuing to operate, then they pay rent. If they are closed, they don’t.
  • Fitness paid in full memberships – we will extend the end date

Communications planned:

- Fitness:

1. Auckland weekly direct debit customers https://mailchi.mp/4c537e4e339...

2. Monthly direct debit customers https://mailchi.mp/21f403ce2aa...

3. Hamilton weekly direct debit customers https://mailchi.mp/76101870d8e...

- Oscar: https://ymcaauckland.bmeurl.co...

- Kid's rec: YMCA Update: COVID Level 4 closure (campaign-archive.com)

- Swim school (GI, Onehunga & Lagoon) https://mailchi.mp/a6932511319...

- Pool members https://mailchi.mp/aaebf0b6f15...

- ELC, leagues, hirers and tenants will be sent from centres - the centre managers have been advised.

- Outdoors - Dave Lockwood will handle this.

17 August 2021

Emails were sent to all staff this evening - if you haven't received it please check your junk mail.

Under COVID Level 4, all of our centres are closed. Unless you work at YMCA Hostel or City Lodge, please don't go to work under Level 4.

Continue to check here or your emails for further updates.

We know this is unexpected and has come as a shock, please stay home, take care, and keep safe.

COVID-19 FAQs

Return to the workplace FAQs

Why is Communication with your manager most important?

It is important so that we can ensure the safety of everyone in the workplace. Do not come to work if you are sick or unwell. Call your manager first, to let them know that you are unwell and what your symptoms are, especially if they are similar to those of COVID-19. If you feel unwell and think you may have come in contact with someone who could have the coronavirus, then you need to stay home and call Healthline. By staying home your action stops the spread of COVID-19.

What happens if there is a suspected case at my workplace?

YMCA require all employees to let them know if they are unwell and to stay home. Any employee who suspects they may have been in contact with someone or have the symptoms of COVID-19 must call their GP or the COVID-19 Healthline to be tested ASAP. You need to stay home until you have been symptom free for at least 48 hours. YMCA will advise staff of any suspected cases and will be as transparent as possible to protect them and others in our workplace.

What happens if there is a confirmed case at my workplace?

In the first instance you will be informed by YMCA if this occurs. You need to let your manager know as soon as possible if you think you may have come in contact at work with the person that has become infected.

If a worker thinks they may have COVID-19 (because of onset of symptoms and/or close contact with another infected person outside of our workplace), should co-workers who have been in close contact with them self-isolate?

In the first instance, talk to your manager, then call Healthline for their advice about this specific situation. Healthline are tracing any links to an outbreak, so it’s important to let them know if you think you may have been in contact with someone that has been infected. YMCA has an obligation to keep workers informed if a colleague is suspected to have COVID-19.

If my workplace is temporarily closed due to a COVID-19 case, how long would that be for and will I be paid during that period?

The government closure guidelines state that a site with a case of COVID-19 should close for 72 hours but realistically it could be up to two weeks. We would take guidance on when we could reopen from the Ministry of Health. At this point, if this occurs prior to the end of the government wage subsidy, you will continue to be paid the wage subsidy plus YMCA top up to 80% until 14 June 2020. If this occurs after 14 June 2020, if there is no government support, then you would be asked to use your sick/annual leave, alternative days or take leave without pay for this period. Unfortunately, YMCA is not in a financial position to offer discretionary paid leave.

How many hours should I work if I am returning to work as part of the skeleton crew or otherwise, at my centre?

You should only be working at 80% of your normal working week (eg 32 hours per week if you usually work 40 hours per week) this is up until 14 June 2020, when the government employer wage subsidy ends. From 15 June 2020, you will only be paid for hours that you work. Rostering of hours will be dependent on customer levels and how many staff are required. Your Centre Manager will discuss with you prior to 14 June 2020 what your working hours may look like once the government wage subsidy ends.

When would I be required to self-isolate? And how will I be paid during this period?

If you are sick, if you test positive or have been in contact with someone that has been tested as positive or is sick in your workplace. At this point you will continue to be paid 80% up until 14 June 2020 when the government wage subsidy ends. From the 15 June 2020 you would be asked to use your sick/annual leave, alternative days or take leave without pay.

Do we still have to follow hygiene measures?

Basic hygiene measures must be maintained. Physical distancing, hand washing and regularly cleaning of surfaces. You must follow the additional hygiene measures your Centre Manager has put in place. We are in this together and need to keep each other safe - failure to follow these procedures could lead to disciplinary action.

Within a work bubble do people still have to be 2 metres apart?

A bubble at work doesn’t mean physical distancing principles should not be followed. Ideally a bubble is for grouping and contact tracing purposes, 2m social distancing should still apply with strangers, please maintain a 1 metre physical distance between yourself and your colleagues.

If an employee has had COVID-19 (in lockdown or at Alert Level 3) and they are now ‘clear’. What paperwork is required to confirm they have recovered?

If you were infected during this period, you would be required to discuss this with your manager and provide a copy of your negative test result prior to returning to work and have been symptom free for at least 48 hours. YMCA may need to seek advice from Health line as to when you can safely return to work.

What if someone in my home environment has been diagnosed with COVID-19?

Please stay home, call your manager. Refer to Health line instructions. You will need to self-isolate for 14 days before returning to work.

If a staff member is tested for COVID-19, would you recommend that the other workers in their bubble also self-isolate until the results come back in?

Yes, we would isolate the bubble until a negative test was returned. We would recommend you call and follow the advice of Health line with the specifics of your situation.

If I report a symptom (eg sniffle, bit of a sore throat) is my manager required to isolate the entire work-bubble pending health advice or test results from a doctor?

You will be asked to go home if you are unwell. In the first instance, you need to tell your manager you are unwell and call health line. Your manager will ask you to go home and call your GP or Healthline. Healthline will give you instructions on what you need to do and establish if you have been in contact with any known cases of COVID-19. Based on the information you receive from health line, the manager will make the call on whether your work bubble needs to self-isolate. Your manager will require a medical certificate and/or a negative COVID-19 test result to show you are well to return to work. You need to be symptom free for a 48 hour period before returning to work.

What if I think that another person in my work bubble or centre is sick?

The best option is to have a quiet word with your manager about your concerns, to see if they are aware of it. Maintain social distancing.

How do we manage high touch items, like the tea and coffee in the lunch room?

Your manager will put in place a plan specific to suit your site. Leaving doors open that don’t really need to be closed to minimise touch points. Excessive hygiene, new ways of managing space and people, physical barriers and separation, splitting breaks and shifts are some of the options that will be put in place to ensure your safety and that of others

What happens if I have someone is high risk in my bubble and I don’t want to come to work because of this?

If you can do your work from home, you should talk to your manager about your concerns and the option of working from home (this would depend on your role and whether your manager agrees). If you cannot realistically do your work from home, you may be required to take leave. YMCA have followed Government guidelines and taken every precaution to ensure that your work place is a safe environment.

Can my manager tell my team if I have been diagnosed with COVID-19 or that I have been in contact with someone with COVID-19?

The answer is yes, however, your manager should discuss this with you and how this will need to be managed in the workplace. It is necessary for your manager to notify the people that need to know i.e. necessary management, HR, and those that work in your environment or may have come in contact with you in the workplace. The Privacy Act allows us to share information in the case of Health and Safety or where it may have detrimental effect on others. YMCA will carefully manage the sharing of this information.

Level 3 & Beyond

What will reopen at Level 3?

Accommodation and Early Learning areas are able to reopen at Alert Level 3 which begins on Tuesday the 28th of April. With the exception of Accommodation and Early Learning we are not able to reopen our other facilities to customers or have employees return to Support Office until we move to Level 2. Therefore, everyone else will continue to work from home until at least Monday 11 May 2020 (and payment at 80% of your normal wage will continue during this period).


Can I return to my workplace to prepare for reopening?

Staff are able to go into centres to prepare for opening - please follow your manager's guidance on this.

How can I ensure I am safe when I return to work?

When you return to work it is important to continue practicing good hygiene measures. Hand washing with soap and water, physical distancing, sneeze and cough etiquette, and wiping down surfaces are the best defence against COVID-19. Most workers will not require PPE to stay safe at work. Incorrectly used PPE can create more risk.

Please let us know if you have any concerns or suggestions about ensuring your return to work is safe. You can share your thoughts about a safe return to work here


How will my employment be affected when the 12 week wage subsidy ends?

At Level 2 centres will open with only skeleton staff in place. Right now, we think that after the 12 week government employer wage subsidy comes to an end (14 June 2020), we may require everyone else to take leave (Annual Leave, any Alternative Leave and then Leave Without Pay) in the interim. We would then look to stagger bringing staff back just as quickly as business picks up, so this would hopefully just be a short term requirement.

We will be in touch regarding this situation again after the government announcement on Monday 11 May 2020, or as soon as we have more information.

How will my employment, salary/wage be affected?

What happens on public holidays while I am working 80% of my hours from home?

The expected days of working from home are Monday to Thursday. If a public holiday falls on one of these days you will not be expected to work on the public holiday and you will be paid for the 4 days that week – the new usual pay.


What if my usual weekly wage is under the Government subsidy amount of $585.80 (20+ hours) or $350.00 (-20 hours)? Will I still only get 80% of my wage?

If your normal pay is under the subsidy of $350.00 part time or $585.80 full time (gross, ie. before tax) you will receive 100% of your pay.

If your normal pay is over the subsidy you will receive 80% of your pay, unless that puts you below the subsidy amount in which case you will receive the subsidy amount of $585.80 (20+ hours) or $350.00 (-20 hours).

Normal pay is the average of the two previous fortnightly pay runs (4 weeks) – pay periods beginning 10/2 and 24/2.


Will my employment and/or pay be affected?

YMCA will now be able to support all of our employees by accessing the government employer wage subsidy until the 14th of June 2020.

The government financial support is an employer subsidy – given to us so that we can keep our business going and keep people in jobs during COVID-19 and beyond, while we receive minimal revenue.

The YMCA will receive a subsidy for everyone we apply for. However this won’t cover our total wage bill of 80% of everyone’s wage, so the YMCA is topping it up.

You will receive 80% of your normal wage for the next 12 weeks.

For those still working this means they will continue to work, but for 80% of their normal hours during this period (we would like to standardise the working week during this period to be Monday to Thursday).

Our employees doing a fabulous job working in essential services (ie Accommodation) will continue to receive normal pay for hours worked.

How do I access the government employer wage subsidy?

In order for this employer wage subsidy to occur, every individual employee needs to provide their consent to release information to MSD to enable the application process to occur. You will receive an email from Human Resources asking for this consent. Please read, click through to read the MSD requirements and then respond to that email with Yes or No. To avoid any delay, please do this just as quickly as you can.

I didn’t receive the email about the wage subsidy from Human Resources, what do I do?

The email has been sent to the same email address where you normally receive your pay slip.

Please note we are still working through the details for eligible Casual employees so if you are a casual worker, you may not have received the email yet. We are aiming for these emails to be sent by Thursday 26th March. Please bear with us.

If you are not a Casual employee and have not yet received an email, please check your junk and spam folders. If the email is not in your junk or spam folders please send a query via formstack

Do I need to input my hours in PayME in order to receive 80% of my normal wage?

We will pay staff 80% off their average hours worked over the last 4 weeks.

Because of this the payroll team will be loading all employee hours during the closure period and no hours are to be entered via PAYME or via manual Timesheet (for those centres not yet on Kiosk). We will advise all centres and staff if this changes.

What happens if I applied for annual leave prior to this lockdown period? Will I receive the 80% wage subsidy?

If an employee was asked to take Annual Leave due to the closure of their centre, this decision has been revoked and will no longer apply (leave balances will remain intact) and they will instead effectively be ‘working from home’ and receive 80% of their average earnings.

If an employee already has pre-booked Annual Leave and wants to continue with the break (i.e. not work), then they continue taking their Annual Leave.

If an employee has pre-booked Annual Leave but given the circumstances no longer wants to use the Annual Leave – i.e. they must be able to work, then they would be covered by the 80% wage subsidy. If this is the case you must ensure you revoke your Annual Leave application as soon as possible.

I have more than one job (more than one employer). Will I still be able to receive the 80% government subsidy via YMCA if I am already receiving the subsidy from another employer?

The government subsidy is for the employer not the employee. If you have worked for YMCA in the last four weeks, YMCA will pay you 80% of your average earnings at YMCA over those four weeks.

Accessing support

What is Employment Assistance Programme?

The Employee Assistance Programme (EAP) is a free and confidential service for YMCA employees.

How do I contact EAP if I need to?

You can contact EAP by phoning 0800 360 364 and quoting XEROCUSTNZ and their services are available 24 hours, 7 days a week.

Customer Communications

What do I tell my customers?

Direct customers to updates on our website https://www.ymcaauckland.org.nz/coronavirus/ and advise them that we will be keeping them updated as the situation changes.

Can I communicate to my customers about COVID-19 on social media?

All customer communications must be approved by Support Office. Please do not post anything on the website or social media yourself around COVID-19 Coronavirus. If you require anything to be sent please go through your Group Manager.

How do I know what information is being passed on to my customers?

Support Office is working hard to keep customers updated about changes to our services, you can find updates for customers on our website.

COVID-19 health & safety practices

How do I practice good hygiene at work?

· Cough or sneeze into your elbow or by covering your mouth and nose with disposable tissues.

· Put used tissues in the bin or a bag immediately, then wash your hands thoroughly.

· Wash your hands with soap and water often (for at least 20 seconds) and dry thoroughly.

· Try to avoid close contact with people who are unwell.

· Don’t touch your eyes, nose or mouth if your hands are not clean.

· Avoid personal contact, such as kissing, sharing cups or food with sick people.

· Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

· Stay home if you feel unwell.

· Call Healthline on 0800 358 5453 if you have any symptoms and have been recently been overseas or have been in close contact with someone confirmed with COVID-19.

What is physical distancing?

Physical distancing means remaining 1 metre away from other people, if you have to be closer than 1 metre, be there for less than 15 minutes.

It is important to practice physical distancing in order to protect yourself and others from COVID-19. COVID-19 spreads via droplets from coughing and sneezing. Staying 1 metre away from others is an effective way to reduce the spread.

Should I wear a facemask at work?

Facemasks are not recommended as an effective means of preventing the spread of infection. They play an important role in clinical settings, such as hospitals, but there’s very little evidence of benefit from their use outside of these settings.

However, if wearing a facemask makes you feel more comfortable, you are welcome to make that choice.

When should I stay at home/self-isolate?

Should I come to work?

Anyone who is showing signs of cold or flu symptoms or who is required to self-isolate should not come to work.

When should I self-isolate?

· If you have travelled to New Zealand from any country within the last 14 days you should self-isolate for 14 days from your date of departure. If you arrived in New Zealand more than 14 days ago, you do not need to self-isolate. – look up date and put in the date MOH

· If you have been in close contact with someone confirmed with COVID-19, you should self-isolate for 14 days from the date of contact.

If you are self-isolating, register with Healthline online or by calling 0800 358 5453 (+64 9 358 5453 for international SIMs).

More information

The government has created a COVID-19 dedicated website (https://covid19.govt.nz/)

containing information on a range of topics including:

· Understanding COVID-19

· Symptoms

· What to do if you are diagnosed with COVID-19

· Staying Mentally Healthy

· Parents and caregivers