COVID-19 Coronavirus: Information for YMCA North Staff

To read responses to staff FAQs please click here

Ministry of Health Guidelines

Click here for up-to-date information

Click here

Ask a question

Get in touch with any questions or feedback you have

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Information for customers

Please read the information we're sharing with our customers

Click here

Please read the latest update here. For earlier updates click here:

20 March 2020

As of this evening, there will be a change to Auckland Council site operations. For full details click here

The NZ government has set up a COVID-19 page - check this for official guidelines and support resources:

19 March 2020

Indoor groups will be limited to 100 people as per new guidelines, we will advise further details when known.

Selected junior league games at North Shore and Massey have been postponed until Term two - see for more details.

There is a new page for programme postponements/temporary closures - as updates are confirmed they will be added to this page:

Please be advised we are going to align with Auckland Council and close saunas, and steam rooms until further notice. This includes the hydro slide at YMCA Lagoon.

If the school holidays are brought forward, we'll be running programmes to match. Please see FAQs for parents here:

18 March 2020

The following has been added to Glen Innes, Onehunga, Cameron & Lagoon pool site pages:

Please note: there is no evidence that COVID-19 can be spread to people using pools and spas. Normal operation, maintenance, and disinfectant - e.g. using chlorine - should remove or inactive the virus that causes COVID-19.

To minimise any delays to keep our customers informed, Jamie's shared a suite of COVID-19 templates across all Canva sites. If you feel there are any gaps in customer communication don't wait - you can create what is needed for yourself, however please keep your group manager in the loop.

Already completed centrally today:

  • Centre entry sign:

Click here to download for fitness

Click here to download for generic

  • Rec centre facebook updates
  • Customer-facing Coronavirus page updated 
  • Centre Ultimate media screens
  • Centre TV screens (centres to upload)

Click here for uploading to TV screens

  • All customer email: scheduled for 4.15pm today

While there is no community outbreak, we are open for business as normal. The safety and wellbeing of our staff and customers is our utmost priority. We want to make sure our customers are reassured we're doing everything needed to make them feel safe. Social media pages and the customer page has been updated.

Please be advised that in order to limit group sizes and encourage social distancing, all non-essential training has been paused.

17 March 2020

COVID-19 Coronavirus Update

Please ensure this message is passed on to all staff.

As you know, this is a fast-changing situation, requiring us to review the information available and make decisions around this. Going forward, the YMCA exec team will be meeting on a daily basis to ensure we are sufficiently informed.

The COVID-19 Coronavirus pandemic continues to be unsettling for everyone - don’t hesitate to make use of the Employee Assistance Programme (EAP*) and reach out to your manager if you have concerns and queries. 

Please see below today's updates.

*EAP is a free and confidential service for YMCA employees. You can contact them by phoning 0800 360 364 and quoting XEROCUSTNZ and their services are available 24 hours, 7 days a week.

A reminder around cleaning, hygiene and illness

A further request to everyone that if you are sick, please stay home. Please also continue to practice good personal hygiene.  

YMCA staff information portal

We have set up this page which can be accessed internally and externally. This will contain the following:

  • Latest updates
  • FAQs
  • A feedback portal where anyone can submit a question or query. These will be collected and publicly replied to.


From today, all requests to recruit must go through Kay Buisman.


From today, please limit all expenses to essential purchases only.


As per yesterday's email, we are looking to limit large gatherings of people. Where possible, please use Skype for meetings.


We are aware that new guidelines have been issued around events of 500 or more. When we have further information about this, we will be in touch.

YMCA Accommodation

We have decided that as we cannot provide facilities which meet with Ministry of Health guidelines, we are unable to allow anyone to self-isolate at YMCA hostel or City Lodge. Our booking procedures have been updated on this basis. The accommodation team will continue to follow strict cleaning and hygiene guidelines as a precaution.

External communications

A reminder that customer communications must come from Support Office. Please do not post anything on the website or social media yourself around COVID-19 Coronavirus. If you require anything to be sent please go through your Group Manager.

Take care,  



How will my employment, salary/wage be affected? 

Will my employment and/or pay be affected?

This is an evolving situation that is and will continue to impact all parts of our business. If your employment is affected we will engage with you directly and explain how you will be affected.         

Will we be able to access the government wage subsidy?

The exec team are currently investigating our eligibility for the government wage subsidy and we are seeking to use maximum amount available to us. However, at this time is unknown if we will be able to access this subsidy.

Accessing support

What is Employment Assistance Programme?

The Employee Assistance Programme (EAP) is a free and confidential service for YMCA employees.

How do I contact EAP if I need to?

You can contact EAP by phoning 0800 360 364 and quoting XEROCUSTNZ and their services are available 24 hours, 7 days a week.

Where can I get support if I’m out of work?

Details around WINZ financial assistance available and how to access it are available on\ If you need financial assistance you will need to organise this. If you are available for alternative work during this closure there are some options available - see here for details

COVID-19 health & safety practices

How do I practice good hygiene at work?

  • Cough or sneeze into your elbow or by covering your mouth and nose with disposable tissues.
  • Put used tissues in the bin or a bag immediately, then wash your hands thoroughly.
  • Wash your hands with soap and water often (for at least 20 seconds) and dry thoroughly.
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been recently been overseas or have been in close contact with someone confirmed with COVID-19.

What is physical distancing?

Physical distancing means remaining 1 metre away from other people, if you have to be closer than 1 metre, be there for less than 15 minutes.

It is important to practice physical distancing in order to protect yourself and others from COVID-19. COVID-19 spreads via droplets from coughing and sneezing. Staying 1 metre away from others is an effective way to reduce the spread.

Should I wear a facemask at work?

Facemasks are not recommended as an effective means of preventing the spread of infection. They play an important role in clinical settings, such as hospitals, but there’s very little evidence of benefit from their use outside of these settings.

However, if wearing a facemask makes you feel more comfortable, you are welcome to make that choice. 

When should I stay at home/self-isolate?


Should I come to work?

Anyone who is showing signs of cold or flu symptoms or who is required to self-isolate should not come to work.

When should I self-isolate?

  • If you have travelled to New Zealand from any country within the last 14 days you should self-isolate for 14 days from your date of departure. If you arrived in New Zealand more than 14 days ago, you do not need to self-isolate. – look up date and put in the date MOH
  • If you have been in close contact with someone confirmed with COVID-19, you should self-isolate for 14 days from the date of contact.

If you are self-isolating, register with Healthline online or by calling 0800 358 5453 (+64 9 358 5453 for international SIMs).

Customer Communications


What do I tell my customers?

Direct customers to updates on our website and advise them that we will be keeping them updated as the situation changes.

Can I communicate to my customers about COVID-19 on social media?

All customer communications must be approved by Support Office. Please do not post anything on the website or social media around COVID-19 Coronavirus without approval from Support Office. If you require anything to be sent please go through your Group Manager.


More information

The government has created a COVID-19 dedicated website (

containing information on a range of topics including:


  • Understanding COVID-19
  • Symptoms
  • What to do if you are diagnosed with COVID-19
  • Staying Mentally Healthy
  • info for parents and caregivers