It’s fun to work at the YMCA!

Become a Duty Manager at the YMCA Hostel and City Lodge in Auckland Central. We have a mixed clientele of overseas and NZ visitors and are a small, very connected team that work well together, provide excellent customer service and love to celebrate our successes. This role is full time, based on a seven day roster which includes days, evening and weekend shifts.

What will you be doing?

  • Managing Customer Service & Reception
  • Handling & managing customer complaints/difficult conversations
  • Achieving weekly/monthly sales/service targets
  • Completing administration tasks such as banking, entering AP’s daily, communication with residents, ordering stock and stationery
  • Dealing with emergency situations

What experience/skills do you need?

  • Hospitality/Hotel/Hostel/Tourism front line customer service experience
  • Proven administration skills & computer literacy- experience with Guest booking systems would be advantageous
  • Cash handling and banking experience would be beneficial

What the YMCA offers:

  • Training and support for your role
  • Free gym membership and discounts on YMCA services e.g. childcare, holiday programmes, sports leagues, etc.
  • Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth)
  • Professional development, career advancement and safeguarding training
  • Working in a community-focused environment


Apply to Krishna If this sounds like you: